At Pam Premium Hotel, we are committed to protecting the privacy and security of our guests’ personal information. This policy explains our practices regarding the collection and use of data through our website and on-property services.
I. Information We Collect
- Identity Data: Full name, gender, date of birth, and nationality.
- Contact Data: Email address, phone number, and residential address.
- Government Identification: Aadhaar, Passport, or Visa details (strictly required by Indian law during check-in).
- Financial Data: Masked credit/debit card details and transaction history (processed through secure, encrypted gateways).
- Preferences:
- Dining: Dietary requirements and allergies (specifically for Arab Ino Restaurant).
- Stay: Room preferences such as pillow type and special occasion dates.
II. How We Use Your Data
- To fulfill your reservation and provide personalized room services.
- To comply with the Form “C” requirements of the Government of India for foreign and domestic travelers.
- To send transactional messages (booking confirmations, invoices).
- To improve our facilities, such as the Gym and Ocean Banquet Hall, based on guest feedback.
III. Data Security
- We employ SSL (Secure Sockets Layer) encryption for all online transactions.
- Access to personal data is strictly limited to authorized staff members who require it to perform their duties.
IV. Disclosure to Third Parties
We do not sell, rent, or trade your personal information. Data is only shared with:
- Standard service providers (e.g., payment gateways).
- Law enforcement or government authorities when legally mandated.
